COVID-19 reveals the critical role of automation across industries

Automation across industries

Technologies like artificial intelligence (AI) and intelligent automation (IA) are already being put into practice across industries.

Workflow automation and supply chains

With the lack of transparency and information about raw materials, AI technologies focused on end-to-end tracking are assisting manufacturers, supply chains, and even consumers. Yet, despite the positive influence of automation, industries aren’t as well prepared as they could be.

Access to immediate information

In a more general sense, businesses are also looking to automate their call centers as rising wait times and dropped connections are becoming inevitable in these overwhelming conditions. In order to deliver quality customer care and reduce operating costs in times of economic uncertainty, AI and IA-based virtual agents are becoming a popular option. These virtual agents can provide automated answers to common questions, inform citizens about current updates, and replace live agents as much as possible.

A new era for restaurants


For one, restaurants have begun implementing contactless and facial recognition payment systems. Some establishments are now attaching devices to their doors to digitally screen staff and guests for fevers, after which they automatically unlock the entrance door.

Other restaurants have implemented Miso Robots, autonomous kitchen assistants, to take charge of their grilling and frying stations.

Contactless interaction with devices


Consumer human-machine interfaces (HMI) like ATMs and info touch screens have become a heated topic as the public begins to view them as possible health risks. Companies are now considering voice and gesture-based interactions in consideration of safety, privacy, and cleanliness. For example, a hospital in China’s Hubei Province recently installed a voice-activated elevator to prevent the spread of COVID-19. Another leading AI firm SenseTime deployed its contactless temperature detection software in underground stations, schools, and community centers in Beijing, Shanghai, and Shenzhen.


A wake-up call for industries?

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